As the COVID-19 pandemic spreads worldwide, most countries are pursuing digital government strategies and other innovative initiatives.

According to the 2020 edition of the United Nations E‑Government Survey, published by the UN Department of Economic and Social Affairs (UN DESA), the Republic of Korea tops the ranking among the 193 UN Member States. Korea is leading in the fields of digital government, capturing the scope and quality of online services, the status of telecommunication infrastructure, and existing human capacity.

As a development tool, the survey looks at how the digital government can facilitate integrated policies and services across 193 UN Member States. The survey examines countries’ strengths, challenges and opportunities, and informs policies and strategies. The 2020 edition found that progress has been made across all regions, even in the least developed countries. Over 22 percent of countries were promoted to higher levels of e-Government development.

Alongside these trends, the COVID-19 pandemic has reinvigorated the role of digital government in its conventional delivery of public services and in ensuring business continuity. It has also brought about innovative ways of managing the crisis, such as in contact tracing, e-health, online learning, and remote working.

Please refer to its website to get the publication.
https://www.un.org/development/desa/publications/publication/2020-united-nations-e-government-survey

(Source: UN DESA)